How It Works

Buying & Renting

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Buying Terms

  1. We require 50% of the total price to be paid upon placing order; the balance is due when dress arrives. We also offer recurring payment services for those who need one. However, the balance of 50% payment shall be fully made upon dress arrival.
  2. All the gowns are fully handcrafted, therefore, it requires at least 4-6 months of production time, if you require rush order for less than the original production time, please let us know or contact us in advance at: info.onewedd@gmail.com. Keep in mind that a rush fee will apply.
  3. Try out fees paid will be used to waive off as discount upon confirming the purchase order.
  4. Once the gown is ready, a collect notification will be sent to you for collection.
  5. We offer FREE minor alteration for any successful orders in case of not fitting into the ordered gown.

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Renting Terms

  1. We have a default of 3 days rental duration is available for every rental orders. If you’re planning to go for vacation photo-shoot, extension of rental duration is subject to our availability and charges may apply. We strongly suggest to seek for our advice upon making any orders.
  2. Please note that we only carry one size for each of the sample gowns available in our studio. Therefore, kindly let us know your usual wearing size in UK when approaching us to avoid any disappointment.
  3. You are require to make a full payment + deposit upon confirmation on rental orders.
  4. Try out fees paid will be used to waive off as discount upon confirming the rental order.
  5. Deposit will be refunded once you have returned the dresses to us in good condition. Any unacceptable condition or damages found on the rented gown will incurred a recondition fee. These recondition fee will be deducted from the deposit held from you.
  6. In case of theft or condition beyond repair, we will charge you a full amount equals to the retail price of the rented gown to you.

Upon confirming for

Rental & Sales

  1. You are required to visit us for final fitting to ensure the gown is fit.
  2. You are required to pick up dresses from our studio after the final alteration is done.
  3. Upon the rental duration due, kindly return the rented gown to our studio on the 3rd day of rental duration. For example, you collected the dress on the 1st January, kindly return the dress to us on the 3rd
  4. Once we receive the returned gowns, we will check for the condition and the judgement is solely depends on us to whether the condition is acceptable, otherwise will deduct the deposit paid to repair and recover to its best condition.
  5. In case of theft or condition beyond repair, we will charge you a full amount equals to the retail price of the rented gown to you.
  6. We will handle the dry cleaning after receiving and checking the condition of the dresses.